973-298-6908 | Contact Us | Log in

Money Back GuaranteeThe IT Radix
Zero Risk IT Support Guarantee

The IT Radix 4 Point, Zero Risk Guarantee takes all
the worry out of your IT decisions.

“The technology risk is ours instead of yours.”
 
  1. WE GUARANTEE YOU FULL CREDIT, if we fail to fix your problem fast enough.  If we fail to match the response times guaranteed to our Cornerstone IT Support plan clients, you won’t pay to have the problem fixed – that’s right we’ll fix it at our cost and credit your monthly subscription for the amount of time that we spend fixing the problem. That way you won’t ever pay for service that you don’t get.
  2. WE GUARANTEE YOU A FIXED PRICE. We offer fixed price quotations on our projects. This means that projects are completed on budget, without any “surprise” or hidden fees. You know exactly where you stand and the project risk becomes ours, rather than yours.
  3. WE GUARANTEE YOU WILL ONLY EVER NEED TO PAY ONCE. Have you ever paid an IT Support Company to install a computer or a network, then paid them to repair it and then paid them to repair it again? While our competitors profit 2 or even 3 times for projects that have gone wrong, we get it right first time. With IT Radix you’ll never pay for one project two times, or even three times. If we have to return to repair the problem you don’t pay – we’ll fix it free no matter what it takes.
  4. WE GUARANTEE YOU ALL HARDWARE AND SOFTWARE PURCHASES. If we specify, procure and install hardware or software for you, and it doesn’t do the job we said it would, or if it ever goes down as a result of our error, oversight or fault, we’ll fix it free of charge no matter what it takes. That includes parts, labor, and anything else necessary including the pizzas! 

Plus The Hidden Guarantee That NOBODY Ever Asks
Their IT Company About!

You should always ask your IT support company about their Professional Indemnity Insurance. It may surprise you to know that most IT support companies either have inadequate insurance or no insurance coverage at all. Don’t take the risk with your business, ask your IT company NOW about their Professional Indemnity Insurance. At IT Radix WE GUARANTEE you have the security of a $1million insurance policy taken out by us on your behalf. 

Our guarantees are especially important when you realize that no other IT support company offers a guarantee as powerful as this.

           

We challenge you to find another IT Support company that is so clear and up-front about the guarantees they offer you – most don’t offer any guarantee at all.

           

 It means that there is no risk to you or your company
when you do business with IT Radix.