Service Plans

    

Fast Response Time and Many Other Personalized Services

With today's dependency on computer systems, Internet access, e-mail, etc., it is imperative to keep your network - and therefore your business - running at peak operational performance. Our NetAssure program provides you with the resources and priority service you require to maintain network performance and stability.

We assure our customers:

• Potential problems are reported before they occur

• Support tickets are automatically opened and a technician assigned

• Remote Service is used to access your network immediately and resolve problems

• We can provide a secure Backup & Recovery service

• Affordable support contracts designed to protect your cash flow and IT investment

• A qualified technical staff with decades of IT experience

Our priority customers also benefit from the following personalized services:
 

• New product research and recommendations in order to provide you with state-of-the-art equipment to meet your
• networking needs.

• Tracking status of hardware maintenance contracts and software licensing. We ensure that you have plans in place to
• provide overnight replacement of hardware that is critical to your network, and that your software is kept current at
• minimal expense.

• Project management of telecommunications vendors to facilitate T1, frame relay, DSL, and cable installations

• Coordination of services for remote offices outside the Northern New Jersey service area.

• Consult with software vendors to ensure a smooth installation or upgrade of proprietary packages.