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Striving to exceed client expectations is our top priority.
But don’t take our word for it.
Here is what some of our clients have said about us!

 

      “IT Radix is our partner and friend.  They really care about what we do.”

Audrey Wells, CFO
Family Services of Morris County

 

“Since starting to work with IT Radix we have had drastically reduced downtime…”

“IT Radix has provided our company with WOW service from Day 1.  Their kind, friendly team coupled with their solid technical background—and Cathy who just “gets it”—is our favorite part about their service.  Since starting to work with IT Radix we have had drastically reduced downtime which has made our team happier and our company more productive.  IT Radix is extremely patient with the high maintenance demands of our company.  I think they do a great job!”

Sarah Krom, Partner
Sharpe, Kawam, Carmosino & Company, LLC  
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“Follow-up, work ethic and problem-solving skills have always been stellar.”

“IT Radix staff’s calm demeanor under pressure, attention to detail, and logical approach to issues— large and small—make for a first-rate team.  Their ability to communicate with others, based on their level of IT knowledge, to help prioritize options makes them exceptional.  Follow-up, work ethic and problem-solving skills have always been stellar.”

Debbie Duch, Systems Manager
SKG Consulting Inc./Jarvis Walker     
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   “I call IT Radix to come in and fix the mess that I have made.”

Chris Lipper, Managing Member
The Alternative Board

 


 

“Since working with IT Radix we have had no service problems and everything works flawlessly.”

“IT Radix is proactive and customer focused. Problems are addressed and fixed promptly and accurately.  A few months ago our server went down late on a Friday afternoon.  IT Radix not only alerted us, but offered to fix the problem that same evening.  Since working with IT Radix we have had no service problems and everything works flawlessly.”

Marc Reinhardt, President/Senior Regional Manager
Generali Employee Benefits
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“Network is being well-maintained and problems resolved asap…”

“The last five plus years have been great! Knowing that our network is being well-maintained and that any problem will be resolved asap — 24×7 —  is a comfortable feeling.. Cathy and Mike are a pleasure to work with.  I am very satisfied with the services provided by IT Radix.”

George Decker, Controller
Molly Pitcher Inn, Oyster Point Hotel  
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“I am always able to get someone on the phone when needed.”

“I know I can count on IT Radix for an answer in a pinch. I am always able to get someone on the phone when needed. There have been times when something was urgent. Our tech was able to be onsite that same day to resolve the issue. I don’t have the capacity to handle the IT responsibilities myself, so having a trusted partner like IT Radix who is responsive, knows their stuff and easy to work with is invaluable.”

Darren Leib, Director of Client Programs & Research Systems
Exhibit Surveys
   
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“Above all they are business solution focused…”

“The decision to outsource something as important as IT is never easy.  What swung it for IT Radix was their professionalism and responsiveness.  Their experience has meant that they could anticipate some of the pitfalls we might face.  Above all they are business solution focused rather than simply dwelling within their IT comfort zone – a huge comfort to people who just want their computers to work seamlessly.”

Nicholas A. D’Apolito, CPA
Nicholas A. D’Apolito & Company  

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“I would recommend IT Radix anytime to anyone that I know.”

Ken Puglisi, Owner
KJP Enterprise

 


 

“Reliable resource for IT projects…”

“I can always depend on IT Radix’s technical expertise and knowledge.  It’s great having them as a reliable resource when we need them for our IT projects.”

Thomas Cohn, Chief Strategy Officer
Armada Healthcare
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“Expertise shared in a friendly and supportive manner…”

“In the 15 years we’ve been working together I have turned to Cathy for advice on all of our office technology decisions including: information, telephony and xerographic technologies. C athy has always shared her expertise in a friendly and supportive manner that never made me feel like she was “dumbing it down” for me, but rather helping me to understand it at her level (or as close as I could hope to get to her level).  This is among the many reasons why today, I feel lucky to have her as a colleague and a friend.”

Lisa Obolsky
New Jersey Builders Association    
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“IT Radix understands what we need.”

Richard Wolfe, Managing Director
Saddle River Capital Management

 


 

“No worries…”

 “What can I say about IT Radix’s service?  I love it, I love it, I love it!  They make sure everything is running the way it’s supposed to so I don’t have to worry about downtime, data loss, viruses, and other problems.”

Bill Gerber, Managing Member
AccountingDepartment.com
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“Quality Service…”

The one thing I like the most about IT Radix is that everyone is professional, courteous and friendly.  When I ask a question, they talk to me in layman terms, not computer terms…”

Maria Esposito, Executive Assistant
Dreifuss Bonacci & Parker
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“We feel fully confident in the management of our technology.”

“We decided to work with IT Radix because we were not happy with the management of our computers and servers.  We had no idea what was going on behind the scenes.  After years of being complacent, we decided that it was time to become more involved.  IT Radix was there to guide us through the transition process step by step and they continue to help us get through our questions and offer guidance.  IT is another language to us and we now have a good understanding of our system and feel fully confident in the management of our technology.  IT Radix made the transition process easier than expected. Our only regret is that we didn’t take control sooner.”

Marya Maher, Client Services Manager
Generali Employee Benefits
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“Wide area of knowledge, no downtime, smooth transition to new hardware… “

“Some of the benefits we receive since working with IT Radix are… wide area of knowledge, no downtime, smooth transition to new hardware.  The Techs are all easy to work with and especially patient when issues are complex. In the middle of December, our print server kept crashing.  This is our busiest season. Contact, diagnostics and fix took less than 60 minutes.”

Gary Goodman, Co-President
Tappins Inc.
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 “IT Radix is a group of young, dynamic, caring individuals that are creative and really want to help small companies succeed.”

 Gary Gaglione, CFO
 GTechUSA

 


 

“One less thing for us to worry about.”

“We recently moved.  IT Radix took care of wiring the new space and moving the server from the old space…one less thing for us to worry about.  They are fast and efficient.  IT Radix gets the job done right the first time.”

Todd Goldberg, Founding Partner
NorthStar Litigation Technologies


 

 “The people at IT Radix are terrific and give us what I know to be excellent service…I can trust all of them!”

 Glenn Tippy, President
 Gerrity Baker Williams, Inc. (GBW)

 


 

“The customer experience is simply awesome!”

“We’ve received many benefits since hiring IT Radix… availability and responsiveness, not much downtime and the security knowing everything is backed up. I am especially in awe of the customer experience… too many to list!”

Timothy Barrett, President
Barrett Company
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“The staff is professional, willing to go the extra mile to solve issues…  In addition, they are enjoyable to work with.”

“I was having a recurring problem with a printer. I spent an hour on the phone with the vendor, which ended up being fruitless.  I ran the scenario by one of the IT Radix Technicians.  He came up with a very quick, innovative and easy solution, basically a work-around.  This avoided any further long frustrating calls to the vendor.  He was able to briefly explain his thoughts in a way that was very understandable to a non-techy person like myself, which I really appreciate.”

Mickie DeMatteo
Bankers Financial Corp
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“The staff at IT Radix is very reliable, cordial and knowledgeable.”

 Frank Kretkowski, V.P. Manufacturing & Engineering
 Amperite Company, Inc.

 



 

Hurricane Sandy Feedback:

 

Postman’s motto…

“Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds…  That may be the postman’s motto (clearly old) but I think it should be IT Radix’s!”

Dana D’Angelo, Counsellor at Law
D’Angelo & D’Angelo
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“You saved my business…”

“I cannot thank you enough.  You saved my business and for that I will never forget you and your team coming through.

Monica C. Smith, Chief Executive Officer
Marketsmith   
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“Customer Service was exemplary…”

“We want to thank you for your responsiveness in getting us up and running this week.  From the moment we called on Monday right thru to this morning, IT Radix’s responsiveness has been exceptional.  We understand that you have many other customers who have also needed assistance, and that your power was only restored yesterday… my calls were taken every time I called.  The customer service was exemplary.”

Louis Matthews, Senior Graphic Designer
Carpenter Environmental Associates, Inc.
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“Great support during the recent crisis as a result of Hurricane Sandy…”

“On behalf of everyone at Tronex, we would like to extend our great appreciation to everyone at IT Radix for their great support during the recent crisis as a result of Hurricane Sandy.  Cathy, you and your entire team should all be commended for the extra efforts you put forward over the last few days to ensure that Tronex was capable of receiving our data & e-mails as timely as possible.  We know you had power issues of your own and many other Customers to support but it was very re-assuring to know that all of our needs were handled as quickly & professionally as possible.

Eric Meichsner, Director of Operations   
Tronex International Incorporated
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“Before, during and after the storm…”

“I appreciated the email and phone calls that we received before, during and after the storm.  You clearly have built and surrounded yourself with a GREAT team who truly understand “Customer Service.”

Sean O’Brien, Managing Partner   
O’Brien Wealth Management
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“We do appreciate knowing that IT Radix is in our corner in a crisis…”

“We do appreciate knowing that IT Radix is in our corner in a crisis, so thank you! Can you imagine the disaster of 7 days with no power in our busy season if we still had our old server?  We really appreciated working in the cloud last week…the cloud solution was seamless.”

Emily Grand, President
GHS Philanthropy Management   
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“Attentiveness and Care…”

“Your attentiveness and care with not only our personal well-being, but our operations here at E&H left us feeling so appreciated and thankful that we have such a dedicated team at our disposal.  We know that there are many deserving hero’s that we read about from the firemen to rescue workers and so forth; however, during this difficult time, IT Radix’s staff were our personal unsung heroes as you made sure even if there was nothing you could do for us, that you kept communication open just in case there was something, however small, that would make working during that week that much better, and for that we want you to know how appreciative we are for your company and staff.”

Ally Affilitto, Vice President/Operations
E & H Laminating

 


 

“Great service from your staff…”

“Yesterday I received a phone call from Ashleigh and today I received a phone call from Ashleigh.  My power is still not up; however, it’s really nice to have your staff proactively reaching out to me (as well as all of your other clients). I’m sure your clients will definitely appreciate this over the years… as I will.”

Brian Cody, CFP
Cody Financial Advisors, LLC