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 Reasons why you should select IT Radix to provide your computer and IT support

Why You Should Use IT Radix to
Provide IT Support Services for Your Business

Selecting the right IT Support Company to look after your computer network and other IT systems can be challenging.

The technology is complex and there are so many support companies to choose from. It’s easy to get overwhelmed trying to compare one company to another. We honestly believe that when you consider all the facts, you will be absolutely convinced that IT Radix is the best IT support vendor available to you.

14 Reasons Why Our Clients Choose IT Radix to be their IT Support Company


  Flexibility – We Grow as You Grow
Let’s say you own a 30-person company and you have one full-time IT person. What happens if you add 10 employees and a new branch office? Will your IT person be able to handle the extra work? If not, does it really make sense to hire another IT person, effectively doubling your IT costs? With an outsourced IT solution from IT Radix we increase our support incrementally as you grow or scale back if you are downsizing. No hiring/firing, no unemployment forms, no hassle.
  Great Prices for our IT Support Plans
We charge a single simple monthly subscription for all of your network management and remote problem resolution. With Cornerstone IT Support, we don’t charge clients by the hour, so you never need to worry about the cost of calling us.
  Discounted Services
If you subscribe to our Cornerstone IT Support Services you get up to 20% discount on all projects that we undertake for you.
  Rapid Response
We can perform over 98% of your IT Support remotely, without the delay, inconvenience and most importantly, the cost of having an expensive engineer onsite.
  Emergency Onsite Support
When it’s needed we can quickly get an engineer onsite to solve your problems. In fact some of our IT support plans include emergency onsite support at no additional cost.
  Coverage – 24x7x365 Support
What happens when your 1-person IT department goes on vacation or calls in sick? Or worse, what happens when your 1-person IT department quits or gets fired? You have to scramble to fill the position and get the new person up to speed. We provide coverage 365 days a year and we make sure we have multiple consultants who are familiar with your network so you will always have the support you need.
  Real Live Plain-English Speaking Engineers
As a small business you just don’t have the time to wait around when you have a problem. That’s why we do not use computer operated telephone answering systems, voicemail, or mobile phones for our IT Support. Instead your call will always be answered by a real live person.
  Experience – Leave it to the Professionals
We have inherited enough poorly managed networks to understand that the typical internal IT person rarely has the experience to apply “best practices” for IT management. We have experience with over 100 companies in northern NJ as well as professional experience in enterprise IT departments. We have established procedures for virtually every aspect of IT management and we have the experience to make IT a competitive advantage for your business. Furthermore, we only hire consultants with a minimum of five years of experience.
  Tools – Powerful Software on our Dime
We have invested heavily in cutting-edge software tools for managing the networks we support. These tools allow us to manage every aspect of our clients’ desktops and servers remotely. With these tools we can proactively prevent problems to improve uptime and reliability. Our software also gives us the ability to connect to your computer within seconds of getting a support phone call.
  Service – A True Partnership
We have organized our consulting practice around the idea that long-term relationships yield the best results for us and our clients. We routinely turn down work from companies that are just looking for a quick technology fix. A cornerstone of our approach is that we assign a primary consultant to your account who, over time, develops the in-depth knowledge of your business required to make long-term, strategic recommendations. Larger consulting firms and “nerd patrols” can’t compare to the level of service that we offer.
   Designed for Small and Medium Sized Companies
We deal exclusively with small and medium sized companies, so we have huge amounts of experience of their special needs. If you are a company such as this, our service and our experience is tailored to your needs.
   Superb Technology
We have used our technical skills to choose the best support and security management systems specifically for the needs of small and growing businesses. We’ve selected the best and made the investment in them on your behalf.
   Free, No Obligation Audit
We will evaluate your situation for FREE and give you a guaranteed price in writing (not an estimate) on what it will take to get you back up and running. If you want us to provide the service we’ll get started right away.
   No Quibble, Money Back Guarantee
How many support companies are willing to provide a clear and unequivocal guarantee? To eliminate the stress and uncertainty of hiring competent computer repair technicians, we’ve decided to offer our customers a 100% risk free guarantee on all of our work.